Last updated: September 9, 2026
Sentieon Inc. (“Sentieon,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what personal information we collect through www.sentieon.com (the “Website”), how we use and protect it, and the choices and legal rights you have regarding your data.
1. Information We Collect
We collect minimal personal information to provide our software and respond to requests:
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Information you submit directly: When you submit a form to request a free trial, download link, evaluation license, or general support, we collect your email address, as well as your name or organization, if provided.
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Technical log data: We do not use advertising cookies, web analytics, or tracking pixels. However, our web servers and hosting infrastructure automatically log standard technical requests (such as your IP address, browser type, and timestamp) strictly to maintain network security, prevent fraudulent activity, and ensure site stability.
2. How We Use Your Information
We process your personal information solely to:
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Generate and deliver download links, evaluation licenses, and related software documentation.
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Provide technical support and respond to sales or product inquiries.
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Follow up regarding your software trial or license status.
We do not sell, rent, or share your personal information with third parties for marketing or advertising purposes.
3. How We Store and Share Your Information
Data submitted through our Website is stored within SugarCRM, our customer relationship management system, and processed using local infrastructure hardware.
4. Legal Bases for Processing (EEA and UK Visitors)
If you are located in the European Economic Area (EEA) or the United Kingdom, our processing of your information relies on the following lawful bases:
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Contractual Necessity: Processing is necessary to take steps at your request prior to entering into an agreement (e.g., evaluating and provisioning a software trial license).
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Legitimate Interests: Processing is necessary for our legitimate interests in communicating with business contacts, supporting prospective users, and securing our systems.
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Consent: Where applicable, based on your voluntary submission of an inquiry or request.
You have the right to withdraw consent or object to processing at any time.
5. International Data Transfers
Sentieon is headquartered in the United States. If you interact with our Website from outside the U.S., your information will be transferred to and processed in the United States. Where required by applicable law, we ensure adequate data transfer mechanisms (such as Standard Contractual Clauses or pre-contractual necessity) are in place to safeguard your data.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the operational purpose for which it was collected (such as managing trial access, technical support, and license records), or until you request its deletion, subject to any statutory or legal recordkeeping obligations.
7. Your Privacy Rights
Depending on your jurisdiction (including the EEA, UK, and California), you may have the right to:
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Request access to the personal information we hold about you.
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Request correction of inaccurate information or deletion of your data.
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Object to or request restriction of our data processing.
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Receive your personal data in a structured, portable format.
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Exercise your rights without discrimination.
California Disclosures: We do not sell personal information or share personal information for cross-context behavioral advertising under the California Consumer Privacy Act (CCPA/CPRA).
EEA and UK residents also have the right to file a complaint with their local data protection authority.
8. Children’s Privacy
Our Website and services are intended exclusively for professional and academic audiences. We do not knowingly collect personal information from individuals under the age of 16.
9. Contact Us
To exercise your privacy rights, request data deletion, or ask questions about this policy, please contact us at:
Sentieon Inc.
160 E Tasman Dr, Suite 208, San Jose, CA 95134
Email: info@sentieon.com
10. Updates to This Policy
We may update this Privacy Policy periodically. Any modifications will be posted directly to this page with a revised “Last updated” date.